Welcome to “alsafaglass” or “alsafaglass.com.” These terms and rules apply to the “Manakeer” website, including the sections, call center and application of the site. Your use of the “alsafaglass” website confirms your understanding of the applicable terms and conditions, so if you do not You agree to the terms and conditions of use of our site, you must stop using the site. The Site reserves the right to change, modify, add or remove portions of these Terms and Conditions of Use at any time. We will then publish a revised version on the site. The revised version is effective once it is posted on the Site, so your continued use of the Site after such posting constitutes your express consent. It is therefore essential that you review our site regularly, to follow any announcement of any modifications to the rules and conditions of use
Use of the site
Your use of the Site is required to be of legal age, or to be used under the supervision of a parent or legal guardian, and subject to the terms and rules described herein, we grant you a non-transferable, but revocable, license to use the Site for personal shopping, where commercial use or use on behalf of Any third party, unless such use has been approved by us in advance, any breach of these Terms and Conditions will result in the immediate revocation of the license granted to you under this paragraph, and without notice to you.
The content displayed on our website is solely for marketing purposes. The descriptions of the products displayed in our store are the source of the seller and not us, as well as the reviews or opinions expressed on the site, they express the opinions of their owners only, and do not reflect our opinions.
Certain services and related features on the Site may require registration or subscription, and if you choose to register or subscribe to any such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if it changes; The user is solely responsible for keeping the password and any other account identifiers secure, and is fully responsible for all activities that occur under his password or account, and furthermore, the customer must act upon us with any unauthorized use of his password or account, The site will not be responsible, directly or indirectly, for any loss or damage of any kind that may result from the customer's failure to comply with this clause.
The registration process includes your consent to receive promotional emails from the Site, knowing that you can then opt out of receiving such communications by clicking on the link at the bottom of any promotional email you receive.
When you place an order with us, then - according to your rights to cancel or return the products - you are obligated to purchase the products mentioned in the purchase order at the price mentioned therein, including any delivery fees or taxes.
Purchase orders are subject to our acceptance, which we may withhold at our discretion for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, restrictions on shipping and stock availability. When you choose cash on delivery for the first time, we will send you a text message to confirm all the details of the order before preparing it. Please click on the link in the text message to complete the confirmation steps. If this step is not completed within 3 days of receiving the message, we will cancel the order. The ordered products will not be reserved from the available stock until after clicking on the link to complete the order confirmation.
The Site (or our call center) may display information regarding the availability of products, and this information may be used to estimate the likelihood that a product will be available once an order has been placed. Unfortunately, we cannot guarantee that any product listed as available will actually be available immediately, as the available stock of products can change significantly throughout the day. In rare cases, the product may be available at the time you place the order, but by the time the order is fulfilled, the available stock is completely sold out. If this happens, you will be notified.
You will be notified of our receipt of your order via e-mail. However, confirmation of the order will only take place when you receive an email from us confirming that the product(s) have been sent for delivery to you. No other party has the authority to confirm acceptance of an order except us.
We currently accept the following payment methods for purchase orders registered on our website: Visa card, MasterCard card, mada, Paypal account and bank transfer, and the option to pay upon receipt is also available. We do not accept payments by check. The amount due will be collected at the time of placing your order, and by entering your payment data on our website, you guarantee that you have obtained permission to pay using that data. We reserve the right to refuse orders without any obligation to you where we believe the payment is not authorized, the payment method is invalid or where we believe you are not authorized to use the payment method used.
Ounass provides all possible payment options for the convenience of our customers. For payments made by credit card or Apple Pay, we may contact you to request additional personal documents in certain cases, such as a copy of your passport or photo ID, in order to confirm your order, verify the identity of the buyer and protect the cardholder from any possibility of fraudulent payments. Manaker reserves the right to suspend or terminate payment options available on your account and refuse any and all current or future use of payment options available on the Site (or any part thereof) if it suspects fraudulent or suspicious activity.
We take care to make our store safe. So rest assured that your card number will be protected using SSL, which is a security technology that encrypts your card information and provides a secure connection between Internet browsers and websites, allowing you to transmit private data over the Internet. We do everything in our power to keep your order details and payment method as secure as possible, so in the absence of negligence on our part, we cannot be responsible for any loss you may suffer due to any unauthorized access by a third party to the data you provide provided when entering or ordering from the site.
Prices on the site are shown in Saudi Riyals, excluding any services that you may choose to associate with the purchase, delivery charges, taxes or customs duties to which the purchase process may be subject, and any such additional costs that will appear to you before the last steps of the order.
When you pay for the purchase order using a payment card in a currency other than the Saudi Riyal, the amount paid will be converted into Saudi Riyals according to the exchange rate applied by the payment card issuer at the time the payment is completed.
Delivery charges, taxes and customs fees (if any) will be determined according to the destination to which delivery is requested.
Although we make every effort to ensure that the prices displayed on our website and our sources of information are correct, something may go wrong. And in the event of any error and your request:
• has already been prepared, then we may do the following at our discretion:
1. Cancellation of the order (or part of it).
2. When the price paid is lower than the real price of the product, accept the price mentioned in your order.
3. When the price paid is higher than the actual price of the product, the price difference will be refunded to you
• It has not yet been processed, then we will notify you as soon as possible and will not process the order (or any part of it) until you confirm your agreement to purchase at the correct price, or otherwise cancel the order (or part of it) and return the full amount paid to you.
Shipping and delivery information
Manaker delivers orders to the GCC through trusted shipping service providers. However, we are always striving to improve our customers' experience and may offer additional delivery or collection methods through our marketing channels. Free delivery for orders of 149 riyals or more. All cash-on-receipt requests: A cash fee of 15 riyals will be charged upon receipt of orders.
Exchange and Return Policy
Because our first goal is to serve you while ensuring your safety, the return and exchange will be completely free (not including delivery fees or cash on delivery) and exclusively on non-cosmetic products and does not include care and cosmetics products such as nail polish and care creams. You can exchange or return your order within 24 hours only from the date of receipt and after our return and exchange conditions apply, and please contact us via the following email: email@example.com or via WhatsApp
Terms of return and exchange
• The product must be free of traces of use.
• That the box is not opened and in the event of a manufacturing defect after opening, it will be returned or replaced.
• The exchange shall be the same or higher value of the previous purchases.
Return or exchange mechanism
After receiving your request and after applying the previously mentioned conditions, the customer service team will contact you and clarify the return steps.
After the shipment arrives and receives it at the store, the shipment will be reviewed by the technical department to ensure the safety of the returned products and the applicability of the return terms. The amount paid will be returned to the same card previously paid from, or a voucher if payment is upon receipt. Refunds may take up to 10 days, depending on the service provider.
By placing an order through our website, you acknowledge and agree that all responsibility for the products rests with the manufacturer, and that we are not responsible for those products.
intellectual property rights
Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights in the Content (as defined in the Content section below), including our Software or information written in Hypertext Markup Language (HTML), Or any other code contained on the site. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Website are normally protected by national and international intellectual property laws and treaties. You are only permitted to use the Content either as authorized by us, or by the party licensing such Content. Any copying or redistribution of the content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercial exploitation, copying and use of the above material on any server, or other website, supporting its publication, copying or distribution is prohibited.
In addition to the above intellectual property rights, the definition of "content" includes any graphics or images including all rights to images, sounds, music, video recordings, audio recordings or text written on this site. We have made every effort to ensure the accuracy and completeness of the information displayed on the Site but we cannot promise that the Content is completely error-free. We also do not promise that the functional aspects of the Site or the Content will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We always recommend that you have an updated antivirus software on your device.
Information entered by users
Anything you enter into or provide to us, including, but not limited to, questions, comments, feedback, and suggestions (collectively, “Entries”) will become the exclusive property of the Website only, and will not be returned to you. In addition to the rights applicable to any entries you make on the Site, if you post any comments or reviews on the Site, you also grant us the right to use the name you enter, whether in connection with such posted comment, review or other content. You may not use a false e-mail address or pretend to be someone else, or otherwise mislead us or a third party as to the origin of the information provided, we are entitled, but not obligated, to remove or modify any of the information entered.